Reference

big 77 Terms & Conditions Explained

The big 77 Terms & Conditions set out how you open, use and close your account, how wallet transactions are checked, and what happens when access depends on…

Account accessWallet checksPolicy updatesSupport route
big 77 big 77 Terms & Conditions Explained
HELP WITH TERMS

Get Help Before Accepting Terms

Questions about the Terms & Conditions should be settled before you complete registration or send a payment.

Policy chat Use live chat from the account help area between 09:00 and 23:00 WIB when…
Wallet evidence For a DANA, OVO, GoPay or QRIS question, keep the payment receipt, amount and…
Account changes If your phone number, identity detail or contact route needs correction, contact support before…
ACCOUNT SAFEGUARDS

How We Apply These Account Rules

We apply the Terms & Conditions through practical account controls rather than hidden steps.

Data handling

We use registration details, phone verification data and transaction references to operate your account and apply the Terms & Conditions.

Cookie controls

Browser cookies can keep your session and account route working between pages.

Account security

Keep your password, phone access and verification codes private.

Record retention

We retain account and payment records for operational, dispute and legal purposes for the period required for those purposes.

Policy changes

When we change a material account rule, we place the revised wording where you can read it before continuing.

Your requests

Send a correction, access or account-closure request through live chat during 09:00 to 23:00 WIB.

Terms & Conditions Questions Answered

These Terms & Conditions questions focus on the decisions you make before opening or using an account. We cover eligibility, account details, phone checks, payment ownership, policy changes and requests for help. Read the answers together with the current wording on this page, because a particular account or transaction may need an additional check when access depends on local law.

You can read the current big 77 Terms & Conditions on this page before completing your account path. The wording covers registration, phone verification, wallet and bank transactions, account conduct, data handling, policy changes and closure. Contact live chat if a clause needs practical explanation.

Yes. The Terms & Conditions apply when you use DANA, QRIS, OVO, GoPay, bank transfer or a virtual account. Use payment details shown for your own account, keep the receipt and avoid sending funds from another person's wallet when ownership checks are required.

You must provide the requested account details and complete phone verification before account access is available. Check that your phone number belongs to you and that the submitted details are accurate. We may pause the account path if verification or ownership records do not match.

Account eligibility depends on local law. Where local law permits, you may follow the stated registration and verification steps from Indonesia, including on a mobile browser. We may request location, account or payment clarification when needed to apply the Terms & Conditions to your access.

Contact live chat from 09:00 to 23:00 WIB with your registered phone number and a clear description of the correction. Do not send your password or verification code. We will confirm the identity check and explain whether the requested change affects your Terms & Conditions record.

We may update the Terms & Conditions when account procedures, payment handling or legal requirements change. We place revised wording on the policy page and identify the current version. Read the change before continuing, then contact support if its effect on your account is unclear.

Ask support through live chat to start an account-closure request. We first check open wallet activity, unresolved payment questions and required records. Closure does not remove records that must be retained for legal or dispute purposes, and access ends only after the stated process is complete.